WHAT ARE YOUR SHIPPING COSTS?
All Australian orders of over $100 will receive free Standard Shipping (3-7 business days). Orders $100 and under will incur a $8 Standard Shipping fee. Customers can also choose to upgrade to Express Shipping for $12.
WHO IS MY ORDER SHIPPED WITH?
We use a combination of Australia Post and Sendle and reserve the right to select the carrier. You will receive an email with your tracking information once your order has been processed and is ready for dispatch.
IS MY ORDER TRACKED?
Yes, all deliveries are tracked. You will receive a tracking number as soon as your order is shipping so you can follow the link to track your order.
WHEN CAN I EXPECT MY ORDER?
Our office is based in Launceston, Tasmania and delivery times will vary depending on your location. You can calculate your expected delivery times with Australia Post here. Please enter the origin postcode as 7250 - Launceston, TAS.
Express shipping: Metro areas can expect to receive their order within 1 - 3 business days. Occasionally in more remote areas, delivery could take up to 4 business days.
Standard shipping: Most standard parcels are delivered within 3-7 business days, however, depending on where you live, your order should reach you within 4 – 10 business days.
On business days, orders placed by 7am AEST will be dispatched the same day. Orders placed after this will be processed and shipped the following business day. Please note during sales or promotions period, there could be a delay in dispatch of up to 2 business days.
Please reach out to our customer service team if you have any further questions by emailing firstname.lastname@example.org
Orders placed before 7am can be Express Posted same day. Otherwise, orders will be shipped next business day. Please allow 1-3 days for Express Shipping. Please take into consideration your location and check with Australia Post in regard to Express Post delivery timeframes. Please reach out to our customer service team if you have any further questions by emailing email@example.com
I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER?
Yes, if all the items you ordered are in stock, they will ship together as one parcel.
DO YOU SHIP TO PO BOXES?
Yes, we ship to Australian PO Boxes. International Post Office Box (PO Box) addresses.
We regret that we cannot deliver to international post office boxes. A street address is required for international delivery. By accepting these terms & conditions, you agree that you are not providing a Post Office Box address for your shipment. In the event that your shipment is returned to us as undeliverable due to an international PO Box address, we will not be responsible for refunding shipping costs.
1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact Us” webpage prior to returning the damaged goods.
2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you via your chosen payment provider during checkout for the amount initially debited for the purchase including packaging and postage charges.
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