In these terms and conditions, “we” “us” and “our” refers to Embalm Skincare. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website Services
1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
1. We strive to ensure that our products are described as accurately as possible on our website; however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
We accept payment via PayPal, Afterpay and Stripe. Orders will be dispatched once payment has been confirmed.
1. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age and agree to our terms and conditions as set out in this document.
2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
3. When you order from us, we require you to provide your name, address for delivery, your email address and telephone contact details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
4. We accept no responsibility for deliveries to incorrect or incomplete addresses provided by customers. If you provide an incorrect address and delivery is completed, you will be responsible for the purchase. If you provide an incorrect address and delivery is not completed, the order will be returned to us and you will be responsible for any charges incurred in re-delivering the goods to the correct address.
5. Order quantities are restricted to five (5) of each product in any one transaction, our ‘Get The Glow’ Pack is limited to 1 per customer and our Instant Hand Sanitizer is restricted to 2 per customer. We reserve the right to cancel orders at any time.
6. We aim to process and dispatch orders within 24 hours of being received except during on public holidays or during festive seasons and depending on availability of ingredients. Embalm Skincare cannot make guarantees on behalf of the couriers we engage, particularly where delivery times are concerned. Dispatch and delivery dates are provided as a guide only and we take no responsibility for any failure to deliver products within the expected delivery time.
7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
8. Title in the goods passes to you when we have received payment.
Orders within Australia
1. All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
2. A flat rate of $8 is charged on all orders below $100 and we currently offer free shipping on orders over $100 (regular shipping – not express). We reserve the right to offer free shipping on all orders as part of a promotion and we reserve the right to change these prices at any time without notice. Express Post is available at checkout and a flat rate of $12 is charged.
3. Depending on your location within Australia, the delivery time will usually be within 7 to 10 business days for regular shipping and within 1 to 2 business days for Express Post from the time that Embalm Skincare processes your order. We cannot guarantee or provide a day of the week or time of day for delivery.
Orders outside Australia
1. Eligible Countries
Embalm Skincare ships to the following countries outside Australia:
United States, United Kingdom, Ireland, South Korea, New Zealand, Germany, Singapore and Japan
If your country is not on our list of eligible countries, this means that we unfortunately do not offer shipping to that country at this time. We apologize for any inconvenience.
2. All prices are in Australian Dollars (AUD) and do not incur tax. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
3. A flat rate of $20 is charged for all orders under 5kg for deliveries to eligible countries outside Australia. Orders above 5kg will be charged at a bulk shipping rate. Please contact Embalm Skincare at Info@EmbalmSkincare.com.au for more information.
4. International orders (shipped to countries outside Australia) normally require 15 to 21 days for delivery. Please be advised international orders can sometimes be delayed in customs.
5. Shipping Duties and Taxes
Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
We are not responsible for products confiscated by the legal authorities of your country; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.
6. International Post Office Box (PO Box) addresses
We regret that we cannot deliver to international post office boxes. A street address is required for international delivery. By accepting these terms & conditions, you agree that you are not providing a Post Office Box address for your shipment. In the event that your shipment is returned to us as undeliverable due to an international PO Box address, we will not be responsible for refunding shipping costs.
7. Refusing Shipments
If you refuse a shipment from Embalm Skincare, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Embalm Skincare. This amount will be deducted from your merchandise refund.
1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact Us” webpage prior to returning the damaged goods.
2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you via your chosen payment provider during checkout for the amount initially debited for the purchase including packaging and postage charges.
100% Satisfaction Guarantee
We pride ourselves on developing high quality products and we are confident that you will love our products. However, every skin is different and should you not be satisfied with our products, we offer a 30 day money back guarantee!
UPDATE 1 MARCH 2020 – Due to the Coronavirus we will not be accepting returns of our Instant Hand Sanitizer and our Hydrating Hand & Body Wash!
To be eligible for a refund, please note the following conditions:
1. The Refund must be requested in writing to Info@EmbalmSkincare.com.au prior to Return of Goods.
2. Written approval from Embalm Skincare, product and proof of purchase must be returned to Embalm Skincare to be eligible for a refund.
3. Request of Refund:
a. Must be lodged in writing;
b. Must include valid reason for return;
c. Will not be processed, refunded or acknowledged if incomplete or incorrect.
4. The Embalm Skincare product:
a. Must be returned with written approval from Embalm Skincare & purchase receipt;
b. Must have been tried for at least 14 days – the reason for this is if your skin can take around 21 days to get used to new products and if you only use a new product for 2 or 3 days before you decide it’s not working for you, you’re not giving the products enough time to work;
c. Must have at least 50% of the contents remaining.
5. One refund of one product only per order.
6. Refund must be requested no less than 14 days after purchase but no more than 30 days after purchase.
7. Refund Payments will be made:
a. For the amount on the original purchase receipt or RRP, whichever is less;
b. By refund via your chosen payment provider upon checkout;
c. No cheques or other forms of refund will be used
d. Within 30 days of receipt of returned product
e. Postage costs will not be refunded.
8. Embalm Skincare reserves the right to reject any request of refund it deems inappropriate or an abuse of the offer, or the subject of fraud.
9. Embalm Skincare reserves the right to change these terms and conditions at any time without prior notice.
1. When you visit our website, we give you a limited licence to access and use our information for personal use.
2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
2. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.
Intellectual Property Rights
1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
2. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Statutory Guarantees and Warranties to Consumers
1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:
a. Schedule 2 of the C&C Act; and
b. those statutory guarantees, all of which are given by us to you if you are a consumer.
2. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:
a. We will repair or replace the goods or any part of them that is defective; or
b. Provide again or rectify any services or part of them that are defective; or
c. Wholly or partly recompense you if they are defective.
d. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:
1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
Limitation of Liability
1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:
a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
d. We do not participate in any way in the transactions between our users.
1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
1. If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least Seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
1. These terms and conditions are to be governed by and construed in accordance with the laws of Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Australia and you agree to submit to the jurisdiction of those Courts.
2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
1. We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.